ParentPay offers you the freedom to make payments whenever and wherever you like, 24 hours a day, 7 days a week - safe in the knowledge that the technology used is of the highest Internet security available.
You will have a secure online account, activated using a unique username and password; you will be prompted to change these, and to keep them safe and secure. If you have more than one child at our College, you can merge their accounts to create one login for all your children.
Making a payment is straightforward and ParentPay holds a payment history for you to view at a later date; no card details are stored in any part of the system. Once you have activated your account you can make online payments straight away.
We hope you will support us in achieving our goal to become a cashless College, so your support in using ParentPay will help the College enormously.
When can I log into my account?
Once you have received your activation letter from the College with your activation login details you will be able to activate your account and start making payments.
What payment cards can i use?
ParentPay accepts MasterCard and Visa credit cards, and Maestro, Switch, Delta, Electron, Solo and Visa debit cards.
Is it safe to use on the Internet?
Yes. ParentPay uses leading technology to process your card transactions securely. All communication with the bank is encrypted and neither ParentPay nor the College have access to your card details.
How can I check it is secure?
Standard website addresses begin with http; the address for a secure site will always begin with https. You will also see a padlock at the bottom/top right of the screen on our login page and after you have logged into your account; never enter your card details or personal data on any web page whose address does not start https.
What happens to my personal information?
ParentPay holds a very limited amount of information about you and your child solely for the purpose of administering your account; however ParentPay does not use your personal information other than for supporting the College. We do not share or give information to any other organisations. We operate under strict guidelines set out by the Data Protection Act 1998.
ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact us immediately on 0845 257 5540.
I do not have a PC, how can I access Parentpay?
Parentpay can also be used on a smart phone and tablet as long as you have an Internet connection. Why not visit your local library, Internet cafe or see if you can get access to a computer at work.
What if I lose my login details?
Please contact the College on 01752 208308 or email firstname.lastname@example.org, for further details to be sent to you.